Ofgem finds energy supplier satisfaction held at 82%
In its July–August survey, customer-service satisfaction reached a record 78%, while views of value for money also improved.
Event / data period: 2026-08
Published: · Updated:
A summary of the energy consumer satisfaction survey commissioned by UK regulator Ofgem and Citizens Advice was published on 14 October. BMG Research interviewed 3,707 people across Great Britain online and face to face between 15 July and 7 August. Overall satisfaction with suppliers was 82%, close to January 2026’s 81%.
Satisfaction with customer service reached a survey record of 78%. Satisfaction with billing accuracy was 81% and with bill delivery timing 87%; 84% said their bills were easy to understand. Among people behind on energy payments, the share saying their supplier had not contacted them fell to 21% from 28% in January. Ofgem plans to publish the full findings in winter.
Data
Ofgem customer-satisfaction survey
Headline findings from the July–August 2026 survey were published on 14 October.
- · Occurred
Household satisfaction with energy suppliers
Supplier satisfaction held at 82%; satisfaction with customer service reached a record 78%.
Methodology
BMG interviewed 3,707 people across Great Britain online and face to face from 15 July to 7 August. This is a summary report; full findings are scheduled for winter 2026.
Updated:
Subjects and places
Subject proposals
- Energy and resourceSuggested
- Preserved editorial category/topic; broad candidate onlywww.ofgem.gov.uk ↗
Geographic references
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- United Kingdom · Place role: Coverage · Place type: Country or area · Location precision: RegionalEvidence
- Explicit preserved editorial country/region; no city or national centroid inferredwww.ofgem.gov.uk ↗