Ofgem survey finds 40% of respondents struggle with energy bills

Britain’s energy regulator Ofgem published findings on 14 October from consumer research conducted in February and March 2026. The survey interviewed 4,460 adults online and face to face in a sample designed to represent Great Britain. Forty percent said they were keeping up with household bills but struggling to do so for energy, while 4% reported being behind on energy payments.

Trust in the energy sector was at its highest level since tracking began in 2022, although responses varied: 45% trusted suppliers to be fair in their dealings and 65% trusted them to treat customers fairly. Fifty-two percent had switched supplier or tariff, while 24% had not switched in five years. The findings are survey responses, not measurements of energy consumption.