UK plans regulation of heating-oil market after consumer complaints
The government accepted a CMA recommendation and will develop rules for supplier standards, protections and remedies.
Event / data period: 2026-10-13
Published: · Updated:
The UK government announced plans on 13 October to regulate the heating-oil market for the first time, accepting a recommendation from the Competition and Markets Authority (CMA). Government and industry will develop a regulatory regime covering supplier standards, safeguards for vulnerable households and clearer routes to compensation when problems occur.
The government said some suppliers had cancelled orders after prices rose, leaving customers to reorder at higher prices; the CMA found that 1,700 households were owed compensation. Ministers will also review minimum order practices of 500 litres, which can require some customers to buy more fuel than they need. These are planned steps: the new regime has not yet taken effect.
Data
UK heating-oil regulation plan
The government plans new safeguards following a CMA recommendation.
- · Occurred
Plan for stronger consumer protections in heating-oil market
The government accepted the CMA’s recommendation and will develop a regulatory regime with industry.
Methodology
The account distinguishes the accepted recommendation from a regime still to be developed; it does not imply implementation has begun.
Updated:
Subjects and places
Subject proposals
- Energy and resourceSuggested
- Preserved editorial category/topic; broad candidate onlywww.gov.uk ↗
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- United Kingdom · Place role: Coverage · Place type: Country or area · Location precision: RegionalEvidence
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