Jordan poll finds positive views of digital services among users
In a survey by the University of Jordan's Center for Strategic Studies, 89% of Sanad app users said e-services saved them government-office visits, while 80% of service-center visitors praised transaction speed.
Event / data period: 2026-09-26
Published: · Updated:
Results of a Center for Strategic Studies poll on the government's second year were released on October 10. Petra reported that 89% of Sanad app users surveyed felt electronic services spared them the effort of visiting government offices, while 80% of respondents who had visited comprehensive government service centers praised the speed of transaction processing.
The survey ran from September 10 to 26, 2026. Its national sample included 2,012 people aged 18 and older, selected randomly from 753 locations with equal numbers of men and women. A separate opinion-leader sample included 424 people and had a 90.7% response rate. The dispatch did not give the numbers of Sanad users or service-center visitors in the subgroups, so those percentages should not be generalized to the full sample.
Data
Poll views of digital services
Shares reported for the relevant user and visitor subgroups in the survey.
- Sanad users: e-services spared government-office visits
- 89 percent
- 2026-09-26 · Observed
- Visitors to government service centers: positive view of transaction speed
- 80 percent
- 2026-09-26 · Observed
Methodology
Petra's October 10 dispatch reporting CSS findings. Denominators are Sanad users or service-center visitors only; subgroup sizes were not reported.
Updated:
Subjects and places
Subject proposals
- Science and technologySuggested
- Subject suggested from the title or summary: digitalpt1.petra.gov.jo ↗
Geographic references
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- Jordan · Place role: Coverage · Place type: Country or area · Location precision: RegionalEvidence
- Explicit preserved editorial country/region; no city or national centroid inferredpt1.petra.gov.jo ↗