ServiceNow adds agent building and ToolSmith to EmployeeWorks
Employees can build agents without code; developers can describe enterprise tools in natural language.
Event / data period: 2026-10-15
Published: · Updated:
ServiceNow announced on October 15 that EmployeeWorks would let employees build and customize AI agents without code. Productivity Assistants support role-specific work, while Productivity Routines can run repeatable tasks in the background.
ToolSmith builds tools for EmployeeWorks assistants from natural-language descriptions; a Conversations API brings them into internal applications. ServiceNow said the features were in controlled availability.
Data
ServiceNow adds agent building and ToolSmith to EmployeeWorks
Employees can build agents without code; developers can describe enterprise tools in natural language.
- · Occurred
ServiceNow adds agent building and ToolSmith to EmployeeWorks
Employees can build agents without code; developers can describe enterprise tools in natural language.
Methodology
This event record summarizes the issuer announcement and makes no independent product-performance claim.
Updated:
Subjects and places
Subject proposals
- Science and technologySuggested
- Preserved editorial category/topic; broad candidate onlynewsroom.servicenow.com ↗
Geographic references
Only source-provided geographic references are shown. Opening an external map is optional. Optional story maps use OpenStreetMap. Opening a map sends your IP address and this site’s address to the map provider; location data remains readable as text without loading the map.
- United States · Place role: Coverage · Place type: Country or area · Location precision: RegionalEvidence
- Explicit preserved editorial country/region; no city or national centroid inferrednewsroom.servicenow.com ↗