# Majid Al Futtaim CEO says AI influences about 9% of customer transactions

> Majid Al Futtaim Holding CEO Ahmed Galal Ismail said AI agents play a role in about 9% of the group’s customer transactions through recommendations, choices or purchase direction. WAM’s 15 October report quotes him at the Sharjah Investment Forum saying the share was virtually zero a few months earlier.

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- Publisher: Newsverum
- Section: Technology
- Country: United Arab Emirates
- Published: 2026-10-16T13:08:04+00:00
- Updated: 2026-10-16T13:08:04+00:00
- Source review period: 2026-10-16
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Ismail also said 25% of the group’s retail business takes place online, a different measure from AI-influenced transactions. He described stronger demand for value amid inflationary pressure alongside continued interest in malls’ social and entertainment experiences. The figures are the CEO’s statements about group operations, rather than UAE-wide statistics.

## Data

### Group indicators stated by CEO

Forum report dated 15 October

Methodology: Statements about group operations, not UAE totals. Shares have different scopes; no sample, measurement period or calculation method supplied.

| label | value | unit | period | basis | value_qualifier |
|---|---|---|---|---|---|
| Share of AI-influenced customer transactions | 9 | % | 2026-10-15 | observed | approximate |
| Online share of retail business | 25 | % | 2026-10-15 | observed |  |

Sources: <https://www.wam.ae/en/article/c2r7ir2-influences-majid-futtaim-customer-transactions-ceo> · Download data: [JSON](https://newsverum.com/api/v1/articles/uae-majid-al-futtaim-ai-influenced-transactions-october-2026/data/source-record?lang=en&format=json) · [CSV](https://newsverum.com/api/v1/articles/uae-majid-al-futtaim-ai-influenced-transactions-october-2026/data/source-record?lang=en&format=csv)

## Sources

- [Emirates News Agency, statement at Sharjah Investment Forum](<https://www.wam.ae/en/article/c2r7ir2-influences-majid-futtaim-customer-transactions-ceo>) (Source checked: 2026-10-16; Published: 2026-10-15)

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