# ServiceNow adds agent building and ToolSmith to EmployeeWorks

> Employees can build agents without code; developers can describe enterprise tools in natural language.

- Canonical URL: https://newsverum.com/en/news/servicenow-employeeworks-agent-building-toolsmith-api-2026
- Publisher: Newsverum
- Section: Technology
- Country: United States
- Published: 2026-10-15T16:15:27+00:00
- Updated: 2026-10-15T16:15:27+00:00
- Event / data period: 2026-10-15
- Other editions: [Türkçe](https://newsverum.com/tr/news/servicenow-employeeworks-agent-building-toolsmith-api-2026.md), [العربية](https://newsverum.com/ar/news/servicenow-employeeworks-agent-building-toolsmith-api-2026.md), [Français](https://newsverum.com/fr/news/servicenow-employeeworks-agent-building-toolsmith-api-2026.md), [Español](https://newsverum.com/es/news/servicenow-employeeworks-agent-building-toolsmith-api-2026.md), [Deutsch](https://newsverum.com/de/news/servicenow-employeeworks-agent-building-toolsmith-api-2026.md), [Português](https://newsverum.com/pt/news/servicenow-employeeworks-agent-building-toolsmith-api-2026.md)

ServiceNow announced on October 15 that EmployeeWorks would let employees build and customize AI agents without code. Productivity Assistants support role-specific work, while Productivity Routines can run repeatable tasks in the background.

ToolSmith builds tools for EmployeeWorks assistants from natural-language descriptions; a Conversations API brings them into internal applications. ServiceNow said the features were in controlled availability.

## Data

### ServiceNow adds agent building and ToolSmith to EmployeeWorks

Employees can build agents without code; developers can describe enterprise tools in natural language.

Methodology: This event record summarizes the issuer announcement and makes no independent product-performance claim.

| date | label | description | status |
|---|---|---|---|
| 2026-10-15 | ServiceNow adds agent building and ToolSmith to EmployeeWorks | Employees can build agents without code; developers can describe enterprise tools in natural language. | occurred |

Sources: <https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-introduces-the-third-generation-of-its-employee-centric-AI-harness-so-the-workforce-can-build-and-use-the-AI-their-jobs-demand/default.aspx> · Download data: [JSON](https://newsverum.com/api/v1/articles/servicenow-employeeworks-agent-building-toolsmith-api-2026/data/enterprise-announcement?lang=en&format=json) · [CSV](https://newsverum.com/api/v1/articles/servicenow-employeeworks-agent-building-toolsmith-api-2026/data/enterprise-announcement?lang=en&format=csv)

## Sources

- [ServiceNow](<https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-introduces-the-third-generation-of-its-employee-centric-AI-harness-so-the-workforce-can-build-and-use-the-AI-their-jobs-demand/default.aspx>) (Source checked: 2026-10-15; Published: 2026-10-15)

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