# Ofgem survey finds 40% of respondents struggle with energy bills

> In February–March fieldwork, 4% said they were behind on energy payments and 52% reported having switched supplier or tariff.

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- Publisher: Newsverum
- Section: Energy
- Country: United Kingdom
- Published: 2026-10-15T18:13:44+00:00
- Updated: 2026-10-15T18:13:44+00:00
- Event / data period: 2026-03
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Britain’s energy regulator Ofgem published findings on 14 October from consumer research conducted in February and March 2026. The survey interviewed 4,460 adults online and face to face in a sample designed to represent Great Britain. Forty percent said they were keeping up with household bills but struggling to do so for energy, while 4% reported being behind on energy payments.

Trust in the energy sector was at its highest level since tracking began in 2022, although responses varied: 45% trusted suppliers to be fair in their dealings and 65% trusted them to treat customers fairly. Fifty-two percent had switched supplier or tariff, while 24% had not switched in five years. The findings are survey responses, not measurements of energy consumption.

## Data

### Ofgem energy-consumer survey

Findings from February–March 2026 fieldwork were published on 14 October.

Methodology: Ofgem commissioned BMG to interview 4,460 adults online and face to face. Percentages are survey responses, not meter-consumption data.

| date | label | description | status |
|---|---|---|---|
| 2026-10-14 | Household energy bills and market behaviour | 40% of respondents said they struggled to keep up with energy bills and 4% were behind on payments. | occurred |

Sources: <https://www.ofgem.gov.uk/research/consumer-impacts-market-conditions-survey-february-march-2026> · Download data: [JSON](https://newsverum.com/api/v1/articles/ofgem-gb-energy-market-conditions-survey-feb-mar-2026/data/ofgem-consumer-market-survey-feb-mar-2026?lang=en&format=json) · [CSV](https://newsverum.com/api/v1/articles/ofgem-gb-energy-market-conditions-survey-feb-mar-2026/data/ofgem-consumer-market-survey-feb-mar-2026?lang=en&format=csv)

## Sources

- [Ofgem](<https://www.ofgem.gov.uk/research/consumer-impacts-market-conditions-survey-february-march-2026>) (Source checked: 2026-10-15; Published: 2026-10-14)

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