# Ofgem finds energy supplier satisfaction held at 82%

> In its July–August survey, customer-service satisfaction reached a record 78%, while views of value for money also improved.

- Canonical URL: https://newsverum.com/en/news/ofgem-energy-customer-satisfaction-jul-aug-2026
- Publisher: Newsverum
- Section: Energy
- Country: United Kingdom
- Published: 2026-10-15T18:13:44+00:00
- Updated: 2026-10-15T18:13:44+00:00
- Event / data period: 2026-08
- Other editions: [Türkçe](https://newsverum.com/tr/news/ofgem-energy-customer-satisfaction-jul-aug-2026.md), [العربية](https://newsverum.com/ar/news/ofgem-energy-customer-satisfaction-jul-aug-2026.md), [Français](https://newsverum.com/fr/news/ofgem-energy-customer-satisfaction-jul-aug-2026.md), [Español](https://newsverum.com/es/news/ofgem-energy-customer-satisfaction-jul-aug-2026.md), [Deutsch](https://newsverum.com/de/news/ofgem-energy-customer-satisfaction-jul-aug-2026.md), [Português](https://newsverum.com/pt/news/ofgem-energy-customer-satisfaction-jul-aug-2026.md)

A summary of the energy consumer satisfaction survey commissioned by UK regulator Ofgem and Citizens Advice was published on 14 October. BMG Research interviewed 3,707 people across Great Britain online and face to face between 15 July and 7 August. Overall satisfaction with suppliers was 82%, close to January 2026’s 81%.

Satisfaction with customer service reached a survey record of 78%. Satisfaction with billing accuracy was 81% and with bill delivery timing 87%; 84% said their bills were easy to understand. Among people behind on energy payments, the share saying their supplier had not contacted them fell to 21% from 28% in January. Ofgem plans to publish the full findings in winter.

## Data

### Ofgem customer-satisfaction survey

Headline findings from the July–August 2026 survey were published on 14 October.

Methodology: BMG interviewed 3,707 people across Great Britain online and face to face from 15 July to 7 August. This is a summary report; full findings are scheduled for winter 2026.

| date | label | description | status |
|---|---|---|---|
| 2026-10-14 | Household satisfaction with energy suppliers | Supplier satisfaction held at 82%; satisfaction with customer service reached a record 78%. | occurred |

Sources: <https://www.ofgem.gov.uk/research/energy-consumer-satisfaction-survey-july-august-2026-summary> · Download data: [JSON](https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026/data/ofgem-customer-satisfaction-survey-jul-aug-2026?lang=en&format=json) · [CSV](https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026/data/ofgem-customer-satisfaction-survey-jul-aug-2026?lang=en&format=csv)

## Sources

- [Ofgem](<https://www.ofgem.gov.uk/research/energy-consumer-satisfaction-survey-july-august-2026-summary>) (Source checked: 2026-10-15; Published: 2026-10-14)

---

Cite the canonical URL above. [Editorial standards and corrections](https://newsverum.com/en/editorial)