{"article":{"annotation":{"article_id":"ofgem-energy-customer-satisfaction-jul-aug-2026","available_at":"2026-10-15T18:14:05.132764Z","geography_revision":"ef6ee0010dda5fe7b240fd514749b43e214c57da73222d2e40ec83b276dd0977","id":"d98d34349c6c168f3f79b6248fbecf4f9454d7b622d82f00453527927e1bb4c7","input_sha256":"77b2de644c2ef74ddf90e4fc8de6920e7146e6068bea5ea23d83b501dbabab6f","limitations":["Rule-derived subjects are candidates, not verified editorial labels or calibrated model probabilities.","Coverage is distinct from event location. Unknown country/city/coordinates remain absent; no automatic geocoding.","Article geometries keep their stated precision and methodology; reproducing them is not independent coordinate verification."],"method":"controlled-rules-v1","places":[{"admin1":null,"city":null,"coordinate_note":null,"coordinate_reference_system":"OGC:CRS84","coordinate_source":null,"country":"GB","evidence":[{"field":"country","language":"en","note":"Explicit preserved editorial country/region; no city or national centroid inferred","source_urls":["https://www.ofgem.gov.uk/research/energy-consumer-satisfaction-survey-july-august-2026-summary"]}],"geometry":null,"id":"iso3166-1:GB","kind":"country-or-area","labels":{"ar":"المملكة المتحدة لبريطانيا العظمى وآيرلندا الشمالية","en":"United Kingdom of Great Britain and Northern Ireland","es":"Reino Unido de Gran Bretaña e Irlanda del Norte","fr":"Royaume-Uni de Grande-Bretagne et d’Irlande du Nord"},"match_status":"candidate","precision":"regional","role":"coverage","uncertainty_m":null}],"rules_sha256":"fb5ad3c27c91cb840f7a0a05f7f64a5cb26ad0374409ff9457f277c7092e22b4","schema_version":1,"subjects":[{"concept_id":"medtop:20000256","confidence":null,"confidence_method":null,"evidence":[{"field":"category+topics","language":"en","note":"Preserved editorial category/topic; broad candidate only","source_urls":["https://www.ofgem.gov.uk/research/energy-consumer-satisfaction-survey-july-august-2026-summary"]}],"method":"controlled-rules-v1","rule_id":"energy-broad","status":"candidate"}],"taxonomy_revision":"1f2db31d811fca07e99b16d402c10e2cc2965c9df1c7b41d9be348b40a24e7fb","taxonomy_version":"IPTC Media Topics 2026-Q2"},"api_url":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026?lang=fr","category":"energy","content":{"key_points":[],"paragraphs":["Un résumé de l’enquête de satisfaction des consommateurs d’énergie commandée par le régulateur britannique Ofgem et Citizens Advice a été publié le 14 octobre. BMG Research a interrogé 3 707 personnes en Grande-Bretagne, en ligne et en personne, du 15 juillet au 7 août. La satisfaction globale envers les fournisseurs s’élevait à 82 %, proche des 81 % de janvier 2026.","La satisfaction à l’égard du service client a atteint un record de 78 % dans l’enquête. La satisfaction concernant l’exactitude des factures était de 81 % et leur réception dans les délais de 87 %; 84 % jugeaient leurs factures faciles à comprendre. Parmi les personnes en retard de paiement énergétique, la part déclarant que leur fournisseur ne les avait pas contactées est passée de 28 % en janvier à 21 %. Ofgem prévoit de publier les résultats complets en hiver."],"sections":[]},"corrections":[],"country":"GB","data":{"blocks":[{"description":{"ar":"نُشرت النتائج الرئيسية لاستطلاع يوليو-أغسطس 2026 في 14 أكتوبر.","de":"Die wichtigsten Ergebnisse der Umfrage von Juli bis August 2026 wurden am 14. Oktober veröffentlicht.","en":"Headline findings from the July–August 2026 survey were published on 14 October.","es":"Los resultados principales de la encuesta de julio-agosto de 2026 se publicaron el 14 de octubre.","fr":"Les principaux résultats de l’enquête de juillet-août 2026 ont été publiés le 14 octobre.","pt":"Os principais resultados do inquérito de julho-agosto de 2026 foram publicados em 14 de outubro.","tr":"Temmuz-Ağustos 2026 araştırmasının ön bulguları 14 Ekim'de yayımlandı."},"id":"ofgem-customer-satisfaction-survey-jul-aug-2026","items":[{"date":"2026-10-14","description":{"ar":"استقر الرضا عن الموردين عند 82%، وبلغ الرضا عن خدمة العملاء مستوى قياسياً قدره 78%.","de":"Die Zufriedenheit mit Anbietern blieb bei 82 %; die Zufriedenheit mit dem Kundenservice erreichte mit 78 % einen Rekord.","en":"Supplier satisfaction held at 82%; satisfaction with customer service reached a record 78%.","es":"La satisfacción con los proveedores se mantuvo en el 82 %; la del servicio al cliente alcanzó un récord del 78 %.","fr":"La satisfaction envers les fournisseurs est restée à 82 %; celle du service client a atteint un record de 78 %.","pt":"A satisfação com os fornecedores manteve-se em 82%; a satisfação com o serviço ao cliente atingiu um recorde de 78%.","tr":"Tedarikçi memnuniyeti yüzde 82'de kaldı; müşteri hizmetlerinden memnuniyet yüzde 78 ile rekor düzeye ulaştı."},"label":{"ar":"رضا الأسر عن موردي الطاقة","de":"Zufriedenheit der Haushalte mit Energieversorgern","en":"Household satisfaction with energy suppliers","es":"Satisfacción de los hogares con los proveedores de energía","fr":"Satisfaction des ménages à l’égard des fournisseurs d’énergie","pt":"Satisfação das famílias com os fornecedores de energia","tr":"Hanelerin enerji tedarikçilerinden memnuniyeti"},"status":"occurred"}],"methodology":{"ar":"أجرت BMG مقابلات عبر الإنترنت ووجهاً لوجه مع 3,707 أشخاص في بريطانيا العظمى من 15 يوليو إلى 7 أغسطس. وهذا تقرير موجز؛ ومن المقرر نشر النتائج الكاملة في شتاء 2026.","de":"BMG befragte vom 15. Juli bis 7. August online und persönlich 3.707 Menschen in Großbritannien. Dies ist ein Kurzbericht; die vollständigen Ergebnisse sollen im Winter 2026 erscheinen.","en":"BMG interviewed 3,707 people across Great Britain online and face to face from 15 July to 7 August. This is a summary report; full findings are scheduled for winter 2026.","es":"BMG entrevistó a 3.707 personas en Gran Bretaña, en línea y presencialmente, del 15 de julio al 7 de agosto. Es un informe resumido; los resultados completos se publicarán en invierno de 2026.","fr":"BMG a interrogé 3 707 personnes en Grande-Bretagne, en ligne et en personne, du 15 juillet au 7 août. Il s’agit d’un rapport de synthèse; les résultats complets sont prévus pour l’hiver 2026.","pt":"A BMG entrevistou 3.707 pessoas na Grã-Bretanha, online e presencialmente, de 15 de julho a 7 de agosto. Este é um relatório-resumo; os resultados completos estão previstos para o inverno de 2026.","tr":"BMG, Great Britain genelinde 15 Temmuz-7 Ağustos'ta 3.707 kişiyle çevrimiçi ve yüz yüze görüştü. Bu bir özet rapordur; tam sonuçların kış 2026'da yayımlanması planlanmaktadır."},"sourceUrls":["https://www.ofgem.gov.uk/research/energy-consumer-satisfaction-survey-july-august-2026-summary"],"title":{"ar":"استطلاع أوفجيم لرضا العملاء","de":"Ofgem-Umfrage zur Kundenzufriedenheit","en":"Ofgem customer-satisfaction survey","es":"Encuesta de Ofgem sobre satisfacción de clientes","fr":"Enquête d’Ofgem sur la satisfaction des clients","pt":"Inquérito da Ofgem sobre satisfação dos clientes","tr":"Ofgem müşteri memnuniyeti araştırması"},"type":"events","updatedAt":"2026-10-15T18:09:28Z"}],"version":1},"data_downloads":[{"formats":{"csv":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026/data/ofgem-customer-satisfaction-survey-jul-aug-2026?lang=fr&format=csv","json":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026/data/ofgem-customer-satisfaction-survey-jul-aug-2026?lang=fr&format=json"},"id":"ofgem-customer-satisfaction-survey-jul-aug-2026"}],"data_types":["events"],"editorial_illustration":{"alt":"Illustration conceptuelle de la production d’électricité, du stockage et des données connectées.","asset_id":"newsverum-v1-energy","avif_variants":[{"height":320,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-480.avif","width":480},{"height":480,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-720.avif","width":720},{"height":640,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-960.avif","width":960},{"height":800,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-1200.avif","width":1200},{"height":1024,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-1536.avif","width":1536}],"credit":"Newsverum","documentary":false,"height":1024,"kind":"symbolic-editorial-illustration","language":"fr","scope":"topic","url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-1536.webp","variants":[{"height":320,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-480.webp","width":480},{"height":640,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-960.webp","width":960},{"height":1024,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-1536.webp","width":1536}],"width":1536},"event_id":"event-4a50555f-ec09-5060-a11f-70108af9fb8d","event_period":"2026-08","event_period_basis":"event-or-reference-period","id":"ofgem-energy-customer-satisfaction-jul-aug-2026","image":null,"importance":0.6,"language":"fr","modified_at":"2026-10-15T18:13:44+00:00","publication_basis":"publication-record","published_at":"2026-10-15T18:13:44+00:00","reading_minutes":1,"region":"world","section_illustration":{"alt":"Illustration conceptuelle de la production d’électricité, du stockage et des données connectées.","asset_id":"newsverum-v1-energy","avif_variants":[{"height":320,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-480.avif","width":480},{"height":480,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-720.avif","width":720},{"height":640,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-960.avif","width":960},{"height":800,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-1200.avif","width":1200},{"height":1024,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-1536.avif","width":1536}],"credit":"Newsverum","documentary":false,"height":1024,"kind":"symbolic-editorial-illustration","language":"fr","scope":"section","url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-1536.webp","variants":[{"height":320,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-480.webp","width":480},{"height":640,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-960.webp","width":960},{"height":1024,"url":"https://newsverum.com/assets/newsverum/illustrations/v1/energy-1536.webp","width":1536}],"width":1536},"slug":"ofgem-energy-customer-satisfaction-jul-aug-2026","sources":[{"checkedAt":"2026-10-15","name":"Ofgem","publishedAt":"2026-10-14","url":"https://www.ofgem.gov.uk/research/energy-consumer-satisfaction-survey-july-august-2026-summary"}],"summary":"Dans l’enquête de juillet-août, la satisfaction à l’égard du service client atteint un record de 78 % et la perception du rapport qualité-prix progresse.","text":"Dans l’enquête de juillet-août, la satisfaction à l’égard du service client atteint un record de 78 % et la perception du rapport qualité-prix progresse.\n\nUn résumé de l’enquête de satisfaction des consommateurs d’énergie commandée par le régulateur britannique Ofgem et Citizens Advice a été publié le 14 octobre. BMG Research a interrogé 3 707 personnes en Grande-Bretagne, en ligne et en personne, du 15 juillet au 7 août. La satisfaction globale envers les fournisseurs s’élevait à 82 %, proche des 81 % de janvier 2026.\n\nLa satisfaction à l’égard du service client a atteint un record de 78 % dans l’enquête. La satisfaction concernant l’exactitude des factures était de 81 % et leur réception dans les délais de 87 %; 84 % jugeaient leurs factures faciles à comprendre. Parmi les personnes en retard de paiement énergétique, la part déclarant que leur fournisseur ne les avait pas contactées est passée de 28 % en janvier à 21 %. Ofgem prévoit de publier les résultats complets en hiver.","title":"Ofgem: la satisfaction envers les fournisseurs d’énergie reste à 82 %","topics":[],"translations":[{"api_url":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026?lang=tr","language":"tr","url":"https://newsverum.com/tr/news/ofgem-energy-customer-satisfaction-jul-aug-2026"},{"api_url":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026?lang=en","language":"en","url":"https://newsverum.com/en/news/ofgem-energy-customer-satisfaction-jul-aug-2026"},{"api_url":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026?lang=ar","language":"ar","url":"https://newsverum.com/ar/news/ofgem-energy-customer-satisfaction-jul-aug-2026"},{"api_url":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026?lang=fr","language":"fr","url":"https://newsverum.com/fr/news/ofgem-energy-customer-satisfaction-jul-aug-2026"},{"api_url":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026?lang=es","language":"es","url":"https://newsverum.com/es/news/ofgem-energy-customer-satisfaction-jul-aug-2026"},{"api_url":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026?lang=de","language":"de","url":"https://newsverum.com/de/news/ofgem-energy-customer-satisfaction-jul-aug-2026"},{"api_url":"https://newsverum.com/api/v1/articles/ofgem-energy-customer-satisfaction-jul-aug-2026?lang=pt","language":"pt","url":"https://newsverum.com/pt/news/ofgem-energy-customer-satisfaction-jul-aug-2026"}],"url":"https://newsverum.com/fr/news/ofgem-energy-customer-satisfaction-jul-aug-2026"},"version":"1"}